Personal Attention

Customer satisfaction, providing exactly what our customers want with exceptional customer service, is the foundation of our business. The Russell Eppright Custom Home team understands custom home building, and we can translate your needs into a design for just the home you are dreaming about. Whatever your specific circumstances, we will provide attentive care to satisfy your needs and continually work to exceed your expectations.

To achieve these goals, we have established a budget-based design program that allows us to develop a budget with your unique specifications before creating your design. We then design your home to meet that budget. As a result, costly budget overruns can be avoided.

Our sophisticated in-house design team designs virtually all of the homes for our clients. However, we are also happy to work with the architect of your choosing. We constantly provide feedback about costs to our clients in order to keep things on track and within budget. Each home is an original creation and as different as the personalities of our customers.

At the start of construction, the critical preconstruction meeting is scheduled with the construction manager assigned to supervise the daily scheduling and quality control of the home. Communication with the customer is foremost in creating an enjoyable home-building experience as well as the knowledge and skill of each construction manager. And Russell has developed a construction team of outstanding talent. A check of their extensive referral list of satisfied customers will confirm that you will be handled professionally throughout the construction process.

"I constantly stress that the customer is our business," Eppright noted. "That’s why we limit the number of homes each construction manager is responsible for, we take more time to create a successful relationship with our homeowners."

The challenge for Eppright is to expand his base of subcontractors while keeping the high standards of quality. New subcontractors are selected based on their reputation for quality workmanship. References are checked. It’s a balancing act of high quality workmanship and competitive pricing. "Probably the hardest part of growing is expanding our core group of subcontractors, especially in the current tight labor market conditions that exist in Austin. We’ll wait a week for a framer to avoid using someone we don’t know. That’s why we’re not the fastest builders in town. We don’t build homes in four months - we can’t do that and maintain the quality we expect and demand of ourselves.